Effective Date: October 2025
1. Introduction
Preferred Pools & Spas (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you provide when you visit https://prepoolsandspas.com
(the “Site”), request pool or spa services, submit a contact form, or otherwise engage with us online or in person.
2. Information We Collect
a. Information you provide directly
When you contact us, request a service (e.g., pump or filter replacement, opening/closing of pool), request a product quote, subscribe to updates or newsletters, or otherwise communicate with us, we may collect your name, email address, phone number, service address, pool/spa details, and any other information you choose to share.
b. Information collected automatically
When you visit our Site, we may automatically gather technical information such as your IP address, browser type, device information, pages visited, time spent, and referral source. This helps us understand how visitors use our Site and improve our services.
c. Cookies and similar technologies
Our Site uses cookies and related technologies to enhance your browsing experience (for example remembering preferences or recent service inquiries) and to collect analytics about how the Site is used. Please see our Cookie Policy below for more details.
3. How We Use Your Information
We may use your information to:
Respond to your service inquiries, product requests, or booking requests.
Send newsletters, updates, special offers or notifications about pool services, maintenance tips and products you’ve opted to receive.
Improve our website’s content, usability, customer experience, and product/service offerings.
Maintain the security, integrity, and performance of our systems and protect against unauthorized access, fraud or misuse.
We do not sell, rent, or trade your personal information to third-parties for marketing purposes.
4. Sharing Information
We may share your information only in the following limited circumstances:
With trusted service providers who help us operate the Site, manage communications, deliver services or handle our backend infrastructure (e.g., hosting, analytics, email platform).
When required by law, regulation or legal process.
To protect our rights, customers, or the public’s safety as permitted by law.
5. Data Security
We use reasonable technical and organisational measures designed to protect your personal data from unauthorized access, loss, alteration or disclosure. However, no method of transmission over the internet or electronic storage is completely secure—therefore we cannot guarantee absolute protection.
6. Your Choices
Email / Communications: You may unsubscribe from our emails at any time by following the “unsubscribe” link included in any email or by contacting us directly.
Cookies / Browser Settings: You may manage or disable cookies via your browser settings; please note that disabling some cookies may affect certain features of our Site (such as remembering your recent service inquiry or preference).
7. Children’s Privacy
Our services and website are primarily intended for adult homeowners, pool/spa owners and associated customers. We do not knowingly collect personal information from children under the age of 13. If we become aware of such collection without proper consent, we will take steps to remove the information where required.
8. Links to Other Websites
Our Site may contain links to third-party websites or services (for instance, payment processors, product suppliers or external resources). We are not responsible for the privacy practices or content of those external sites and encourage you to review their privacy policies.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, technology, or service offerings. Updated versions will be posted here with a new “Effective Date”.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: prepoolsandspas@gmail.com
Phone: (419) 893-2590
Cookie Policy
Effective Date: October 2025
1. What Are Cookies?
Cookies are small text files placed on your device by a website. They help the website recognise your device, remember preferences (for example recent service inquiry or visited pages), improve performance, and collect analytics about site usage.
2. Types of Cookies We Use
Essential Cookies: Required for the basic functioning of our Site (such as form submissions, session security).
Analytics Cookies: Used to collect information about how visitors use our Site (for example which pages are visited, referral sources, visitor behaviour) so we can improve our content, services and customer experience.
Performance & Functionality Cookies: Help remember your preferences (for example service type interest or product category) and provide a smoother user experience.
3. Managing Cookies
You can manage or delete cookies via your browser settings. Most browsers allow you to:
View which cookies are stored on your device.
Delete existing cookies.
Block cookies from specific websites or all websites entirely.
Please note: Disabling cookies may affect or limit certain features of our Site (such as quick quote forms, remembered preferences, or product suggestions).
4. Updates to This Policy
We may occasionally update this Cookie Policy to reflect changes in technology, regulations or our practices. The updated version will be posted here with a revised “Effective Date”.
5. Contact Us
If you have any questions about our use of cookies, please contact us at:
Email: prepoolsandspas@gmail.com
Phone: (419) 893-2590